Guest Services Lead - Front Desk Training & Excellence

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA in New York seeks an Assistant Guest Services Manager to support a large financial establishment's reception team and deliver exceptional guest service.

Reporting to the Guest Services Manager, you will recruit, train, and develop staff, lead by example, and ensure standards are met through audits and timely reporting. The role emphasizes leadership, service excellence, and teamwork.

Qualifications

• Minimum 2 years experience of managing reception teams.
• A genuine sense of providing 5-star service to both internal and external clients.
• Excellent oral and written communication skills.

Responsibilities

• Lead and mentor the Reception Team to deliver Platinum Service in every interaction.
• Develop training materials to support the Reception Services Team and maintain guides and procedures.
• Set goals with the Guest Services Manager for the Front of House Team annually.
• Complete regular audits and reports to ensure standards are met.

Skills

Reception management

Guest service excellence

Team leadership

Communication skills

Job description

Compass Group USA in New York seeks an Assistant Guest Services Manager to support a large financial establishment's reception team and deliver exceptional guest service.

Reporting to the Guest Services Manager, you will recruit, train, and develop staff, lead by example, and ensure standards are met through audits and timely reporting. The role emphasizes leadership, service excellence, and teamwork.