Front Office Lead: Guest Experience & Team Builder

EDITION; New York (NY); On-site; USD 107,000 - 132,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

EDITION Hotels in New York is seeking a Front Office Manager to assist in administering front office functions and supervising staff. You will direct daily operations for Bell/Door, Switchboard, and Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

The role emphasizes leadership, coaching, and collaboration with management to meet department goals and improve service performance in a luxury hotel environment.

Qualifications

• Must have a high school diploma or GED; 2 years in guest services, front desk, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist Front Office Manager in administering front office functions and supervising staff daily.
• Direct and work with managers to ensure efficient check-in/check-out processes and guest satisfaction.
• Lead by example; establish open relationships with employees and provide coaching as needed.
• Handle guest feedback and strive to improve department service and performance.

Skills

Leadership

Communication

Guest relations

Team supervision

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

EDITION Hotels in New York is seeking a Front Office Manager to assist in administering front office functions and supervising staff. You will direct daily operations for Bell/Door, Switchboard, and Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

The role emphasizes leadership, coaching, and collaboration with management to meet department goals and improve service performance in a luxury hotel environment.