Guest Services Lead, Front Desk Operations

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Tuition assistance

Job summary

SERVPRO of Saginaw / Bay City is seeking a Front Office Supervisor to lead daily Front Office operations and deliver exceptional guest service. The role involves supervising team performance, managing check-in/check-out, lobby flow, luggage assistance, and ensuring rate availability.

Responsibilities also include scheduling, training, and pre-shift meetings, with a requirement of prior hotel or supervisory experience and strong communication and computer skills.

Qualifications

• Minimum six months experience in related field (hospitality preferred).
• Must have reliable transportation.
• Must pass pre-employment testing (e.g., background check).
• Must have full availability including days, evenings, nights, weekends and holidays.

Responsibilities

• Supervise the operations of the Front Desk and Front Office staff.
• Oversee check-in and check-out processes and lobby traffic.
• Ensure adherence to hotel policies and service standards.
• Provide training and guidance to staff, including guest services and PMS usage.
• Coordinate with departments to fulfill guest requests and manage guest inquiries.

Skills

Communication

Organization

Computer skills

Tools

PMS systems

Job description

SERVPRO of Saginaw / Bay City is seeking a Front Office Supervisor to lead daily Front Office operations and deliver exceptional guest service. The role involves supervising team performance, managing check-in/check-out, lobby flow, luggage assistance, and ensuring rate availability.

Responsibilities also include scheduling, training, and pre-shift meetings, with a requirement of prior hotel or supervisory experience and strong communication and computer skills.