Front Desk Guest Services Specialist (Flexible Hours)

Lodgco; Saginaw (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lodgco is seeking a Front Desk - Four Points Saginaw in Saginaw, MI to deliver warm, professional service at the reception and manage guest interactions efficiently. The role focuses on welcoming guests, processing registrations and inquiries, and ensuring a smooth and memorable stay in a busy hotel environment.

Ideal candidates bring customer service experience, excellent communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and assist guests efficiently.

Responsibilities

• Perform guest registrations (check ins/outs), room assignments, and handle special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Know Brand operating systems and brand loyalty programs.
• Be familiar with guest rooms, locations, amenities, features, and services offered.
• Understand room rates, packages, discounts, and promotions.
• Ensure proper credit at checkout and manage late charges as needed.
• Handle cash and bank procedures; perform end-of-shift balancing.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; resolve issues promptly.
• Have knowledge about the city, local area, and attractions.
• Utilize spare time for cleaning and upkeep of front desk and common areas.
• Know all emergency procedures and actions to take.

Job description

Lodgco is seeking a Front Desk - Four Points Saginaw in Saginaw, MI to deliver warm, professional service at the reception and manage guest interactions efficiently. The role focuses on welcoming guests, processing registrations and inquiries, and ensuring a smooth and memorable stay in a busy hotel environment.

Ideal candidates bring customer service experience, excellent communication, and the ability to multitask in a fast-paced setting.