Guest Services Lead — Front Desk

Westgate Resorts; Lynden (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily pay

Job summary

Westgate Resorts is seeking a Front Desk Agent at VI Resorts at Homestead in Lynden, WA. You will warmly welcome guests, handle check-in/check-out, assist with reservations, and provide local information to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to work independently while delivering outstanding service to owners and guests.

Qualifications

• High school diploma or GED is required.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Demonstrated sound judgment when interacting with guests and team members.
• Basic math, inventory, and cash-handling skills.

Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Issue room keys and coordinate with Bell Services when assistance is needed.
• Organize and distribute incoming mail and messages for guests.
• Accurately send and receive phone messages.
• Provide information about the resort, local restaurants, shopping, and nearby attractions.

Skills

Customer service

Verbal communication

Detail-oriented

Organizational skills

Cash handling

Independent worker

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Westgate Resorts is seeking a Front Desk Agent at VI Resorts at Homestead in Lynden, WA. You will warmly welcome guests, handle check-in/check-out, assist with reservations, and provide local information to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to work independently while delivering outstanding service to owners and guests.