Guest Services Lead - Empathy & Growth

Wheeler Mission Ministries; BLOOMINGTON (MN); On-site; USD 40,500 - 49,500; Full time

Job summary

Wheeler Mission Ministries in Bloomington is seeking a Guest Services Manager to lead the Guest Service Coordinators and oversee operations at the Center for Men. Responsibilities include supervising staff, ensuring security, and directing guest support activities.

The ideal candidate has over 2 years of social service experience, strong leadership skills, and familiarity with addiction support. This full-time position requires a commitment to service in a Christ-centered environment.

Qualifications

• 2+ years of Social Service experience.
• One year of team leadership experience including supervision.
• Familiarity with addiction support and mental health issues preferred.

Responsibilities

• Supervise Guest Service Coordinators and manage daily operations.
• Schedule shifts and ensure appropriate coverage.
• Document incidents and maintain security.

Skills

Guest Relations

Conflict Resolution

Emotional Intelligence

De-escalation

Trauma-informed Care

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Mission Tracker Software

Paycom

Job description

Wheeler Mission Ministries in Bloomington is seeking a Guest Services Manager to lead the Guest Service Coordinators and oversee operations at the Center for Men. Responsibilities include supervising staff, ensuring security, and directing guest support activities.

The ideal candidate has over 2 years of social service experience, strong leadership skills, and familiarity with addiction support. This full-time position requires a commitment to service in a Christ-centered environment.