Case Manager I - Emergency Services (ESS)

Wheeler Mission Ministries; Indianapolis (IN); On-site; USD 37,000 - 39,000; Full time

Job summary

Wheeler Mission Ministries in Indianapolis is looking for a Case Manager I in Emergency Services. This full-time position focuses on assessing and developing care plans for guests experiencing homelessness and other challenges. Ideal candidates have a High School Diploma and experience in social services or ministry.

The role requires adaptability, compassion, and the ability to collaborate effectively with guests and team members to ensure successful outcomes.

Qualifications

• 1-2 years of social service/ministry experience, specifically counseling, mentoring, and discipling.
• Experience working with people facing substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
• Intermediate proficiency in Microsoft Office Suite.

Responsibilities

• Assess and identify each guest’s resources, talents, skills, and interests.
• Develop a care plan with written goals to help guests achieve those goals.
• Monitor guest progress and ensure program compliance.

Skills

Adaptability

Organizational Agility

Guest/Customer Focus

Collaboration

Listening

Compassion

Patience

Conflict Resolution

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Resident Database

Paycom

Job description

Job Details

Level: Entry | Location: Center for Women and Children - Indianapolis, IN 46201 | Position Type: Full-time (Hourly) | Education Level: High School Diploma or GED | Salary Range: $18.46 Hourly | Travel Percentage: None | Job Category: Nonprofit - Social Services.

Wheeler Mission Ministries is a privately funded 501(c)3 non‑profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ‑centered ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. All employees are expected to have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title

Case Manager I – Emergency Services (ESS)

Key Duties and Responsibilities

Key Area: Case Management

• Assess and identify each guest’s resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success in achieving goals and advocate for them.
• Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.

Key Area: Program Oversight

• Monitor guest progress.
• Ensure program compliance while maintaining guest confidentiality.
• Facilitate small groups.
• Assist guests in finding a Foundation in Christ.

Key Area: Coordination of Services and Administration

• Collaborate with other program staff as well as other agencies to coordinate services.
• Participate in multidisciplinary guest case conferences.
• Maintain accurate records and documentation for guests.
• Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

REPORTING RELATIONSHIPS

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Competencies Required

• Adaptability
• Organizational Agility
• Guest/Customer Focus
• Collaboration
• Relates Well to Others
• Listening
• Compassion
• Patience
• Prioritizing
• Conflict Resolution

MINIMUM QUALIFICATIONS

Education/Experience

• High School Diploma or HSE.
• 1‑2 years of social service/ministry experience, specifically counseling, mentoring, and discipling.
• 1 year’s experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

Technical/Software Knowledge

• Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.
• Intermediate proficiency in Resident Database and basic ability in Paycom.

Required Knowledge Areas for Success

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
• Best practices in case management and faith‑based concepts to serve guests with excellence.
• De‑escalation, Trauma‑Informed Care, Mental Health Support.

Mission Alignment

• Belief in the inerrancy of the Holy Bible.
• Adherence to WM Employee Policies.
• Alignment with WM Core Values: Christ‑Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.

Physical Requirements

• Walk short distances with the ability to ascend and descend flights of stairs.
• Type and operate standard office equipment.
• Perform normal business activities, with potential for standing or sitting for long periods.
• Occasionally lift office supplies and equipment up to 20 pounds.
• Drive a vehicle with multiple occupants in a city environment.

Other Requirements for Employment

• This is a full‑time 40‑hour position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state‑issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Conflict of Interest Policy and Confidentiality Policy.
• Post‑offer acceptable background check required for all positions.
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.

Disclaimer

Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at‑will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.