Guest Service Coordinator I

Wheeler Mission Ministries; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Shift differentials

Pay incentives upon training completion

Job summary

Wheeler Mission Ministries in Indianapolis seeks a Guest Services Coordinator to provide care services for shelter guests and support throughout their residency. This role involves checking guests in and out, guiding and supervising activities, and collaborating with staff.

The ideal candidate should have a high school diploma and 1+ years of experience in a non-profit environment, demonstrating strong communication skills and adaptability. The position requires basic proficiency in Microsoft Office.

Qualifications

• 1+ years of recent work experience demonstrating dependability.
• Flexibility for different shifts or occasional weekends.
• Verbal and written communication skills for effective interaction.
• Desire to learn and grow in a non-profit environment.
• Familiarity with addiction, mental health, trauma preferred.

Responsibilities

• Checks guests in and out using guest software.
• Provides guests with guidance and support.
• Monitors meals and ensures daily tasks are completed.
• Collaborates with staff to facilitate nightly activities.
• Greets volunteers and supervises as needed.

Skills

Adaptability

Collaboration

Guest/Customer Focus

Listening

Emotional Intelligence

Patience

Compassion

Conflict Resolution

Timeliness

Communicates Effectively

Education

High school diploma, GED, or willingness to pursue an HSE

Tools

Microsoft Office Suite

Mission Tracker Software

Pay Com

Job description

Position Summary

The Guest Services Coordinator (GSC) provides care services for shelter guests assigned to them during their residency at Wheeler Mission and offers general guest support. This includes assisting the GSC II and GSC III with evening and weekend activities as assigned.

Key Duties and Responsibilities

Resident Support

• Checks guests in and out using guest software, following Wheeler policies and procedures; informs staff of any guests not returning through written forms.
• Provides guests with guidance and support, using approved techniques and scripture.
• Assists with monitoring meals and ensures assigned daily tasks are completed.
• Collaborates with other staff to facilitate nightly activities and supervises these activities.
• Mediates disputes and records incidents for the Director and program staff.
• Greets volunteers, directs them to their volunteer area, and supervises as needed.
• Assists with special events and other program duties as assigned.

Administrative Responsibilities

• Meets daily with team members and supervisor to review guest changes and situations.
• Participates in daily, weekly, and other regular program meetings.
• Completes paperwork, incident reports, answers emails, and maintains required reporting.

Reporting Relationships

This position has no direct reports but may be asked to assist in the supervision of program guests and volunteers.

Competencies Required

• Adaptability
• Collaboration
• Guest/Customer Focus
• Listening
• Emotional Intelligence
• Patience
• Compassion
• Conflict Resolution
• Timeliness
• Communicates Effectively

Minimum Qualifications

Education/Experience

• 1+ years of recent work experience demonstrating dependability and a strong work ethic.
• Flexibility for different shifts, hours, or occasional weekends; may require extended hours or overtime.
• Verbal and written communication skills for effective interaction and documentation.
• High school diploma, GED, or willingness to pursue an HSE in the first year.
• Desire to learn, grow, and develop; ability to learn software systems used by Wheeler Mission.
• 1+ years of general experience in a non‑profit program department preferred.
• Familiarity with Wheeler Mission’s program focus and residents’ experience (addiction, mental health, trauma) strongly preferred.

Required Knowledge Areas for Success

• Guest Relations
• De‑escalation, Trauma‑Informed Care, Mental Health Support

Technical/Software Knowledge

• Basic proficiency in Microsoft Office Suite, including email and Word.
• Basic proficiency in Mission Tracker Software and Pay Com.

Mission Alignment

• Belief in the inerrancy of the Holy Bible.
• Adherence to WM Employee Policies.
• Alignment with WM Core Values: Christ‑Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.

Physical Requirements

• Walking short distances, including stairs.
• Physical dexterity for standard office equipment.
• Capable of sitting and standing for prolonged periods.
• Ability to lift office supplies and equipment up to 20 pounds.

Shift Differentials

• 5:00p.m.–11:00p.m.: $1.00 extra per hour.
• 11:00p.m.–7:00a.m.: $2.00 extra per hour.

Pay Incentives

• Additional $0.50 per hour upon completion of the SkillBridge training program.

Other Requirements for Employment

• Conflict of Interest Policy
• Confidentiality Policy
• Background check required before employment.
• Adherence to WM Drugs and Alcohol policy; must remain free from addiction to drugs or alcohol; pass a drug and/or alcohol test.

Disclaimer

WMM reserves the right to change the duties, responsibilities, or requirements at any time, with or without notice. This description is not an employment contract and does not imply exclusivity of duties. Employment is at‑will. Duties may be reasonably adjusted to accommodate qualifying individuals with disabilities.