Guest Service Supervisor

Dimension Hospitality; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will oversee daily tasks, ensure smooth arrivals and departures, and model outstanding service.

This role emphasizes coaching, problem solving, and maintaining brand standards while handling guest inquiries and billing tasks. The successful candidate is calm, dependable, and prepared to work flexible shifts.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional and dependable.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Team leadership

Communication skills

Problem solving

Hotel systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Source: Dimension Hospitality