Guest Services Lead - Elevate Guest Experience & Team

Aramark Correctional Services; South Lake Tahoe (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Parental leave

Disability coverage

Paid time off

Job summary

Aramark leads a Hospitality Worker Lead role focused on guest satisfaction through reservations, guest assistance, and issue escalation. The position includes oversight of guest services tasks, training staff, and ensuring timely service delivery in a fast-paced environment.

Responsibilities include booking reservations, cash handling, phone and email communications, and maintaining a high standard of guest relations. A high school diploma and prior guest services experience are expected.

Qualifications

• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Skills

Supervisory experience

Guest services experience

Customer service

Interpersonal skills

Communication skills

Organization skills

Education

High school diploma or equivalent

Job description

Aramark leads a Hospitality Worker Lead role focused on guest satisfaction through reservations, guest assistance, and issue escalation. The position includes oversight of guest services tasks, training staff, and ensuring timely service delivery in a fast-paced environment.

Responsibilities include booking reservations, cash handling, phone and email communications, and maintaining a high standard of guest relations. A high school diploma and prior guest services experience are expected.