Guest Services Lead: Elevate Experience & Reservations

Hyatt; Escondido (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a guest services professional to organize and coordinate group check-in, pre-registration, and assist guests with reservations. You will sell rooms to guests without reservations, manage over-commitments, and arrange alternate accommodations when needed.

You’ll block rooms in the computer, run daily contingency lists, and provide directions and information while maintaining courtesy and accuracy.

Responsibilities

• Organize and coordinate group check-in/pre-registration procedures.
• Sell a room/accommodation to guests without reservations.
• Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations.
• Block rooms in the computer, identify designated requirements.
• Perform duplicate reservation checks.
• Run and check daily reports/contingency lists.
• Supply guests with directions and information.
• Answer, record, and process all guest requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Arrange transportation for guests/visitors.
• Issue safe deposit boxes.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Assist management in motivating and coaching employees; serve as a departmental role model.

Job description

Hyatt Vacation Ownership is seeking a guest services professional to organize and coordinate group check-in, pre-registration, and assist guests with reservations. You will sell rooms to guests without reservations, manage over-commitments, and arrange alternate accommodations when needed.

You’ll block rooms in the computer, run daily contingency lists, and provide directions and information while maintaining courtesy and accuracy.