Guest Services Lead: Customer Experience & Store Ops

Pilotcompany; Wilwon Woods (MD); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Fuel discount

Health plan (medical, dental, vision)

401(k)

Flexible Spending Accounts

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilotcompany is seeking a Shift Leader to supervise employees and oversee daily store operations. The ideal candidate has strong customer service skills and is self-motivated to assist managers and keep facilities running smoothly.

Pay starts between $17.20 and $27.50 per hour, with weekly pay and a range of benefits. This role requires flexible scheduling including nights, days, weekends, and holidays.

Qualifications

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills and ability to foster a customer-focused culture.
• Proficient with a calculator, computer and other equipment.
• Ability to work as part of a team and interact with various stakeholders.
• Flexible schedule including nights, days, weekends and holidays.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs with strong service and urgency.
• Support managers with tasks to keep the store well-maintained and running smoothly.

Skills

Retail operations experience

Customer service excellence

Proficient with calculator/computer

Team collaboration across roles

Flexible schedule availability

Job description

Pilotcompany is seeking a Shift Leader to supervise employees and oversee daily store operations. The ideal candidate has strong customer service skills and is self-motivated to assist managers and keep facilities running smoothly.

Pay starts between $17.20 and $27.50 per hour, with weekly pay and a range of benefits. This role requires flexible scheduling including nights, days, weekends, and holidays.