Guest Services Lead

fiveandfly; Town of Texas (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fiveandfly is seeking a Guest Services Lead to direct daily front-of-house operations at a remote workforce housing community serving up to 2,000 residents in West Texas. Reporting to the Camp Manager, the role oversees check-in and check-out, room assignments, resident communications, and service requests.

You will supervise a frontline team, ensure consistent, professional resident experiences, maintain occupancy data, resolve issues in real time, and coordinate closely with housekeeping,

Qualifications

• Direct daily front-of-house operations in a remote workforce housing community.
• Oversee check-in/check-out, room assignment, resident communications, and service requests.

Responsibilities

• Supervise frontline team to deliver consistent resident experiences.
• Maintain occupancy data and resolve issues in real time.
• Coordinate with housekeeping, maintenance, laundry and administration to ensure 24/7 readiness.

Job description

URGENT FULL-TIME EMPLOYMENT OPPORTUNITY

We are seeking a Guest Services Lead to direct daily front-of-house operations at a remote workforce housing community serving up to 2,000 residents in West Texas. Reporting to the Camp Manager, the Guest Services Lead oversees check-in and check-out processes, room assignments, resident communication, service request handling, and team performance to deliver consistent, professional resident experiences. This visible, resident-facing leader maintains accurate occupancy data, resolves issues in real time, and coordinates closely with housekeeping, maintenance, laundry, and administration so the camp remains ready to support arrivals, departures, and ongoing resident needs 24/7. This position is based at the West Texas camp and is not remote or hybrid.