Onsite Guest Services Lead - Camp Operations

lemoinecompany

Monahans (TX)

On-site

USD 55,000 - 75,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

LEMOINE, a Great Place to Work Certified company, is seeking a Guest Services Lead to direct daily front-of-house operations at a remote workforce housing community in West Texas. Reporting to the Camp Manager, you will oversee check-in/check-out, room assignments, resident communication, and service requests to ensure a consistent resident experience on-site 24/7.

The role requires 4+ years in guest services or high-volume customer-facing roles, with at least 2 years in a supervisory capacity,

Qualifications

Associate's or Bachelor's degree in hospitality, business, customer service management or related field, or equivalent operational experience.

Responsibilities

Leads the guest services team on the assigned shift, including scheduling, attendance confirmation, task assignment, coaching, and performance follow-up to meet occupancy and service demands.
Directs high-volume check-in and check-out operations, verifies room readiness, assigns accommodations, and communicates arrival/departure information to supporting departments.
Maintains real-time occupancy tracking, room status boards, and daily logs for arrivals, departures, no-shows, extensions, and open service requests.
Serves as the primary on-site point of contact for resident inquiries, service requests, and complaints; coordinates resolution with responsible departments and confirms closeout.