Resident Services Lead - 24/7 Camp Operations

fiveandfly; Town of Texas (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fiveandfly is seeking a Guest Services Lead to direct daily front-of-house operations at a remote workforce housing community serving up to 2,000 residents in West Texas. Reporting to the Camp Manager, the role oversees check-in and check-out, room assignments, resident communications, and service requests.

You will supervise a frontline team, ensure consistent, professional resident experiences, maintain occupancy data, resolve issues in real time, and coordinate closely with housekeeping,

Qualifications

• Direct daily front-of-house operations in a remote workforce housing community.
• Oversee check-in/check-out, room assignment, resident communications, and service requests.

Responsibilities

• Supervise frontline team to deliver consistent resident experiences.
• Maintain occupancy data and resolve issues in real time.
• Coordinate with housekeeping, maintenance, laundry and administration to ensure 24/7 readiness.

Job description

Fiveandfly is seeking a Guest Services Lead to direct daily front-of-house operations at a remote workforce housing community serving up to 2,000 residents in West Texas. Reporting to the Camp Manager, the role oversees check-in and check-out, room assignments, resident communications, and service requests.

You will supervise a frontline team, ensure consistent, professional resident experiences, maintain occupancy data, resolve issues in real time, and coordinate closely with housekeeping,