Guest Services Lead

Torreon Golf Club; Show Low (AZ); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with employer match

Descripción de la vacante

Torreon Golf Club is seeking a Guest Services Lead in Show Low, AZ. This role guides cart staging, bag drop, and practice facility presentation while setting the tone for service culture and training Attendants.

The ideal candidate demonstrates strong leadership, reliability, and proactive problem-solving, ensuring a welcoming, member-focused environment during busy tee times and events.

Formación

• Leadership experience in guest services or operations.
• Strong communication and problem-solving mindset.
• Commitment to member and guest satisfaction.

Responsabilidades

• Supervise and coordinate daily outside service operations.
• Ensure carts are cleaned, prepared, and staged to club standards.
• Oversee bag handling and storage with care and professionalism.
• Maintain the driving range, short game areas, and practice facilities.
• Monitor pace of play and first tee organization.
• Bridge communication between the golf shop and outside staff.
• Assist with tournament setup, signage and special events.
• Train and mentor outside service staff on standards.
• Keep all areas (bag drop, cart barn, staging areas) clean and organized.

Conocimientos

Leadership

Reliability

Proactive problem-solving

Excellent communication

Attention to detail

Manage multiple moving parts

Member/guest experience

Golf club operations knowledge

Descripción del empleo

Overview

The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Guest Services Attendants.

The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team-first culture while ensuring members consistently feel welcomed and valued.

Experience Required

• Strong leadership skills
• Reliability
• Proactive approach to problem-solving
• Excellent communication
• Attention to detail
• Ability to manage multiple moving parts during busy tee times and events
• Interest in contributing to a positive experience for members and guests
• Interest in growing knowledge of golf club operations

Essential Responsibilities

• Supervise and coordinate daily outside service operations
• Ensure carts are cleaned, prepared, and staged to club standards
• Oversee bag handling and storage with care and professionalism
• Maintain the driving range, short game areas, and practice facilities
• Monitor pace of play support and first tee organization
• Serve as a communication bridge between the golf shop and outside staff
• Assist with tournament setup, signage placement, and special event preparation
• Train and mentor outside service staff on service standards and procedures
• Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Benefits

• Medical, dental, and vision coverage
• 401(k) with employer match (19 years of age and older)