Outside Services Attendant

Queens Harbour Yacht & Country Club; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement savings plan

Generous paid time off

Job summary

Queens Harbour Yacht & Country Club seeks an Outside Services Attendant to deliver outstanding member and guest service while supporting golf operations. Responsibilities include loading bags, preparing carts, and assisting with range operations, ensuring a clean, organized environment.

The role requires strong communication, a solid understanding of golf etiquette, and the ability to work outdoors in varied weather.

Qualifications

• Strong communication skills to interact with members, guests, and staff.
• Excellent customer service mindset to enhance the member/guest experience.
• Good knowledge of golf etiquette, rules, and best practices.
• Attention to detail and reliability in outdoor conditions.
• Ability to work outdoors with exposure to heat, cold, humidity.

Responsibilities

• Load and unload golf bags, prep for play, answer questions, and advise on etiquette.
• Promote club events and course information to members and guests.
• Marshal and assign carts, track usage, ensure cleanliness and inspections.
• Maintain cleanliness and organization of the cart barn, storage areas, and pro shop entrance.
• Set up practice areas and ensure equipment is stocked and ready for daily use.
• Collaborate with range attendants, marshals, and starters for smooth service.
• Complete daily assignments and keep the Golf Shop organized and stocked.
• Support management with additional tasks as needed.
• Follow all club policies and safety guidelines.
• Maintain professionalism in interactions with members, staff, and guests.

Skills

Communication

Customer service

Golf knowledge

Attention to detail

Outdoor work

Education

High School Diploma or GED

Job description

Overview

The Outside Services Attendant provides outstanding customer service to members and guests while supporting golf operations through bag handling, cart preparation, range operations, and maintaining clean, organized work areas. The role includes staging and storing golf carts, ensuring they are clean, functional, and ready for use, and delivering golf-related services to help create a seamless and enjoyable experience for golfers.

Experience Required

• Preferred high school diploma, GED, or equivalent.
• Prior experience in a similar role or strong knowledge of golf.
• Strong communication skills with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift and carry up to 100 lbs., talk, hear, and see.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work weekends and/or holidays as required.

Essential Responsibilities

• Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support including cleaning clubs and delivering them to cars as needed.
• Promote club events, course conditions, and relevant information to enhance the member and guest experience.
• Marshal carts in the staging area, assign them to players, track usage, and ensure carts are cleaned, maintained, and inspected for damage, reporting issues to the Golf Shop.
• Maintain cleanliness and organization of the cart barn, storage areas, practice facilities, parking lot, and pro shop entrance.
• Set up and manage practice areas, ensuring they are stocked with equipment such as range balls and prepared for daily use.
• Collaborate with other golf operations staff, including range attendants, marshals, and starters, to ensure seamless and efficient service.
• Complete daily assignments in designated areas while maintaining club standards and keeping the Golf Shop organized and fully stocked.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and engage in required activities to stay informed and contribute to team success.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs