Outside Services Supervisor

Monarch Country Club; Palm City (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Monarch Country Club is seeking an Outside Services Supervisor to oversee the outside services team, ensure exceptional service for members and guests, and uphold golf operation standards. The role includes cart management, bag handling, and practice area setup, with leadership responsibilities and a focus on professionalism.

You will provide training and mentorship, promote safety, and collaborate with range attendants and other staff to deliver a seamless, high-quality golf experience in an

Qualifications

• Must have strong communication with members, guests, and staff.
• Solid knowledge of golf etiquette, rules and practices.
• Positive attitude and commitment to outstanding service.
• Attention to detail and reliability.
• Ability to work outdoors in extreme heat/cold and humidity.
• Ability to lift up to 100 lbs. as needed.

Responsibilities

• Supervise Outside Services team: staffing, scheduling and training.
• Monitor time reporting for accuracy and policy compliance.
• Assist golfers with bag loading, club cleaning, and play preparation.
• Oversee cleanliness and organization of outside service areas including carts and practice facilities.
• Address maintenance needs to ensure readiness of equipment and areas.
• Collaborate with range attendants, marshals, starters and other staff for smooth service.
• Ensure pro shop, practice areas, and cart staging zones are tidy and organized.
• Monitor daily assignments and workspace organization; assist as needed.

Skills

Team leadership

Customer service

Communication

Golf knowledge

Etiquette

Safety awareness

Training

Education

High school diploma or GED

Job description

Overview

The Outside Services Supervisor is responsible for overseeing the outside services team and ensuring exceptional customer service and professionalism for members and guests. The role manages key aspects of golf operations including cart management, bag handling, and practice area setup, while maintaining operational efficiency and adherence to club standards. The supervisor also provides training, mentorship, and support to foster a positive work environment and a seamless, high-quality golf experience.

Experience Required

• High school diploma, GED, or equivalent.
• Minimum of 1 year of experience in a similar role or strong knowledge of golf.
• Strong communication skills with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Adherence to attendance requirements and flexibility to work additional hours, weekends, and holidays as required.

Essential Responsibilities

• Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
• Monitor staff time reporting for accuracy and compliance with club policies.
• Assist golfers with bag loading, club cleaning, play preparation, etiquette guidance, and post-round support.
• Oversee cleanliness, organization, and functionality of outside service areas including the golf cart fleet, club storage, and practice facilities.
• Address maintenance needs or equipment issues to ensure readiness.
• Collaborate with range attendants, marshals, starters, and other golf operations staff to ensure smooth service delivery.
• Ensure outside service areas, the pro-shop, practice areas, and cart staging zones are tidy and organized.
• Monitor timely completion of daily assignments including practice facility preparation, pro-shop stocking, and workspace organization.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Support and enforce policies while maintaining high standards of ethics and integrity.
• Maintain professionalism and commitment to excellence in all interactions.
• Promote safe working practices and support overall team efficiency and club goals.