Beach Vacation Experience Specialist

Twiddy; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Twiddy is seeking a Vacation Specialist to join the Guest Services Department for office-based, full-time work. You will help guests choose Outer Banks vacation homes, handling inquiries by phone, in writing, or in person, and support bookings and special events.

You’ll use ongoing communication to upsell services, navigate the Vacation Rental Agreement, and maintain detailed records. Experience in customer service and CRM tools is preferred.

Qualifications

• Excellent written & oral communication abilities; respond clearly and professionally.
• Strong time management, prioritization, and organizational skills.
• Professional appearance, speech, and conduct in all guest interactions.

Responsibilities

• Deliver hospitality and assist guests and leads in choosing vacation homes via multiple channels.
• Listen actively, adapt to guest needs, provide updates and options for reservations and policies.
• Collaborate with other departments to resolve requests, maintain records, and support guest satisfaction.

Skills

Communication skills

Time management

Professionalism

Teamwork

CRM tools

Tools

Genesys Call Center software

Salesforce

Avochato

RNS

Google Suite

Job description

Twiddy is seeking a Vacation Specialist to join the Guest Services Department for office-based, full-time work. You will help guests choose Outer Banks vacation homes, handling inquiries by phone, in writing, or in person, and support bookings and special events.

You’ll use ongoing communication to upsell services, navigate the Vacation Rental Agreement, and maintain detailed records. Experience in customer service and CRM tools is preferred.