Guest Services Host – Hotel Front Desk

HHM Hospitality; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Host to provide guests with personalized service during their hotel stay, greeting guests, registering them, and assigning rooms with a focus on creating a warm and welcoming first impression.

The role supports frontline operations, including coordinating dining, entertainment, and transportation arrangements while maintaining high service standards and guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Dynamic personality

Education

High School diploma

Job description

HHM Hotels is seeking a Host to provide guests with personalized service during their hotel stay, greeting guests, registering them, and assigning rooms with a focus on creating a warm and welcoming first impression.

The role supports frontline operations, including coordinating dining, entertainment, and transportation arrangements while maintaining high service standards and guest satisfaction.