Guest Services Host: Front Desk & Concierge Pro

THE CREEKS II LLC; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Advancement opportunities

Professional development

Positive work environment

Job summary

The Cree ks II LLC in Biloxi, Mississippi seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs. This fast-paced hotel environment requires excellent customer service and reliable multitasking abilities.

The role involves handling guest requests, coordinating tours or restaurant reservations, and processing payments while maintaining a positive guest experience. Evening/weekend shifts may be required.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with reservation systems and standard office software.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and guest check-in/out using a computerized system.
• Assist guests with requests, tours, and restaurant bookings.
• Handle payments and issue keys during check-in/out.
• Answer calls and online inquiries professionally and promptly.

Skills

Customer service

Strong communication

Multitasking

Office software

Tools

Reservation systems

Microsoft Office

Job description

The Cree ks II LLC in Biloxi, Mississippi seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs. This fast-paced hotel environment requires excellent customer service and reliable multitasking abilities.

The role involves handling guest requests, coordinating tours or restaurant reservations, and processing payments while maintaining a positive guest experience. Evening/weekend shifts may be required.