Guest Services Pro: Concierge, Dispatch & Support

MGM Resorts International; Biloxi (MS); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Free meals

Wellness programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

Beau Rivage in Biloxi, Mississippi, is looking for a Guest Services Representative to support guests by phone, coordinate with departments, and ensure requests are handled with care and efficiency. The ideal candidate has a High School Diploma or GED, is at least 18, and has 1+ year of experience in a high-volume call center or customer service role.

English communication skills are essential. The starting rate is $16.80 per hour for a grave shift, with employee perks including free meals and

Qualifications

• Must have a High School Diploma, GED, or equivalent.
• Must be 18 years old or older.
• 1+ year of prior relevant experience in a high-volume call center or customer service setting.

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner.
• Provide dispatch services for guest requests related to luggage, room service, housekeeping, wake-up calls, check-outs, and other services.
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.
• Inform guests of property functions and facilities upon request.
• Dispatch bell and limo runs in accordance with front service department policies and procedures.

Skills

Customer service

Call center experience

English communication

Education

High School Diploma or GED

Job description

Beau Rivage in Biloxi, Mississippi, is looking for a Guest Services Representative to support guests by phone, coordinate with departments, and ensure requests are handled with care and efficiency. The ideal candidate has a High School Diploma or GED, is at least 18, and has 1+ year of experience in a high-volume call center or customer service role.

English communication skills are essential. The starting rate is $16.80 per hour for a grave shift, with employee perks including free meals and