Guest Services Greeter & Cashier

Davidson Hospitality Group; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Westin Indianapolis, part of Davidson Hospitality Group, is seeking a friendly Greeter/Cashier to warmly welcome guests, answer inquiries, and assist with check-in and check-out processes. You will handle cash transactions accurately using the hotel's POS system, keep the lobby and cashier area organized, and collaborate with other departments to ensure seamless guest experiences.

Strong communication, high energy, and weekend/holiday flexibility are essential in this fast-paced hotel

Qualifications

• Excellent customer service skills.
• Strong communication skills.
• Read, write and speak English fluently.
• High energy and enthusiasm.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Experience with cash handling and point-of-sale systems.
• High School diploma or equivalent.

Responsibilities

• Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere.
• Provide exceptional customer service, answering inquiries, and assisting guests with their needs.
• Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures.
• Maintain a clean and organized work area, including the cashier station and lobby.
• Collaborate with other departments to ensure seamless guest experiences.
• Offer suggestions and recommendations for nearby attractions, dining options, and activities.
• Demonstrate a proactive approach in resolving guest issues or concerns.
• Uphold the hotel/resort's brand standards and contribute to a positive team culture.

Skills

Excellent customer service

Strong communication

English fluency

High energy and enthusiasm

Cash handling

POS systems

Attention to detail

Multitasking in fast-paced environment

Education

High School diploma or equivalent

Tools

POS systems

Job description

The Westin Indianapolis, part of Davidson Hospitality Group, is seeking a friendly Greeter/Cashier to warmly welcome guests, answer inquiries, and assist with check-in and check-out processes. You will handle cash transactions accurately using the hotel's POS system, keep the lobby and cashier area organized, and collaborate with other departments to ensure seamless guest experiences.

Strong communication, high energy, and weekend/holiday flexibility are essential in this fast-paced hotel