Guest Services & Reservations Specialist

Remington Hospitality; Riverside (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Remington Hospitality in Riverside, CA, seeks an attentive Front Desk team member to greet guests, process check-ins and check-outs, and assist with pre-registration and reservation blocking. You will handle charges accurately using front office systems and manage cash payments and changes.

Familiarity with rates, discounts and cancellation procedures is important, as is the ability to take same-day reservations quickly and efficiently to ensure smooth guest stays.

Qualifications

• Greet and communicate cordially with guests.
• Check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Understand hotel rates, discounts and how to apply them.
• Knowledge of front office procedures and daily transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking reservations when necessary.
• Post charges accurately and know how and where to post all charges.
• Manage cash handling, including receiving payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Be familiar with reservation procedures, cancellations and relocation procedures when needed.

Skills

Guest service

Cash handling

Reservations

Front desk systems

Effective communication

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.