Guest Services Front Desk Specialist

Holiday inn Express & Suites Maize; Maize (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

Holiday Inn Express & Suites Maize in Kansas is seeking a Guest Service Representative to greet guests, register arrivals, and manage reservations with care.

You will provide outstanding service during stays, handle check-ins/outs, answer inquiries, and coordinate with other departments to ensure smooth operations while upholding brand standards.

This role emphasizes a positive demeanor, multitasking, and reliable teamwork in a busy front desk environment.

Qualifications

• Requires a positive and upbeat personality with strong customer service focus.
• Ability to multi-task and stay organized in a fast-paced hotel front desk.
• Must be able to solve problems quickly and accurately.
• Comfortable handling high-pressure situations and guest inquiries.
• Strong listening and communication skills.
• Knowledge of hotel operations and rates is preferred.

Responsibilities

• Greet and register guests, manage reservations, and process check-ins/outs.
• Provide courteous service and answer questions about hotel services.
• Operate the front desk system and handle communications.
• Maintain professional appearance per brand standards.
• Collaborate with team across departments to ensure guest satisfaction.

Skills

Positive and upbeat personality

Multi-tasking ability

Detail-oriented

Problem-solving

Stress management

Listening and communication

Education

High School diploma or equivalent

College coursework in related field (helpful)

Experience in hotel or related field (helpful)

Job description

Holiday Inn Express & Suites Maize in Kansas is seeking a Guest Service Representative to greet guests, register arrivals, and manage reservations with care.

You will provide outstanding service during stays, handle check-ins/outs, answer inquiries, and coordinate with other departments to ensure smooth operations while upholding brand standards.

This role emphasizes a positive demeanor, multitasking, and reliable teamwork in a busy front desk environment.