Guest Experience Lead — Front Desk

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k)

Employee discounts

401(k) matching

Dental insurance

Health insurance

Paid time off

IHG One Pass Program

Job summary

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI is seeking a Front Desk Attendant to warmly welcome guests and manage check-in/check-out procedures with a focus on accuracy and guest satisfaction.

You will assist guests with information on hotel services, routes, and local area attractions, while maintaining a professional demeanor and using the property management system to update guest records.

Qualifications

• 1 year of customer service experience required.
• 1 year of front desk or related hotel experience preferred.
• Opera/PMS experience is a bonus.

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner, recognizing IHG Rewards Club Members and returning guests.
• Check guests in, issue keys, and provide information on hotel services and room location.
• Ensure proper identification is collected at check-in per local requirements.
• Upsell rooms when possible to maximize hotel revenue.
• Answer, record, and process guest calls, messages, requests, or concerns promptly and courteously.
• Accurately record guest information and preferences in the hotel system.
• Check guests out; resolve late or disputed charges.
• Process cash and card transactions using established procedures.

Skills

Customer service experience

Front desk experience

Guest relations

Education

High School Diploma

Tools

Opera/PMS

Job description

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI is seeking a Front Desk Attendant to warmly welcome guests and manage check-in/check-out procedures with a focus on accuracy and guest satisfaction.

You will assist guests with information on hotel services, routes, and local area attractions, while maintaining a professional demeanor and using the property management system to update guest records.