Front Desk Guest Experience Pro

Ignite Hotels; Kennewick (WA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels' Red Lion Columbia Center in Kennewick, WA is seeking a Part-Time Front Desk Agent to deliver outstanding guest service and support check-in/check-out. Greet guests, handle inquiries, process reservations and payments, and coordinate with housekeeping to meet guest needs. Required: high school diploma or GED; strong communication, multitasking, and basic computer skills; PMS experience a plus. This role may include evenings, weekends, and holidays based on operational needs.

Qualifications

• High school diploma or GED required.
• Customer service or hospitality experience preferred.
• Hotel front desk experience is a plus.
• PMS experience with Opera/OnQ/Choice Advantage is helpful.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle guest questions and requests promptly.
• Process reservations, room assignments, and payments.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones and manage emails.

Skills

Friendly communication

Multitasking

PMS experience

Reliability & punctuality

Problem-solving

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels' Red Lion Columbia Center in Kennewick, WA is seeking a Part-Time Front Desk Agent to deliver outstanding guest service and support check-in/check-out. Greet guests, handle inquiries, process reservations and payments, and coordinate with housekeeping to meet guest needs. Required: high school diploma or GED; strong communication, multitasking, and basic computer skills; PMS experience a plus. This role may include evenings, weekends, and holidays based on operational needs.