Front Desk Agent - Guest Experience

Ignite Hotels; Bozeman (MT); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a Front Desk Agent in Bozeman, MT to provide top-tier guest service at check-in and check-out. You will process reservations, manage the front desk, answer inquiries, and assist with daily front office operations in a fast-paced hotel environment.

The ideal candidate brings hospitality experience, a service-first mindset, and basic computer skills with PMS familiarity. Evening, weekend, and holiday scheduling may apply as needed by operations.

Qualifications

• Customer service or hospitality experience preferred (hotel front desk a plus).
• High school diploma or GED required.
• Friendly, professional communication skills with a service-first mindset.
• Ability to multitask and stay calm in a fast-paced environment.
• Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.
• Reliable, punctual, detail-oriented, and professional.
• Strong problem-solving and guest recovery skills.

Responsibilities

• Greet guests warmly and provide efficient check-in and check-out services.
• Handle guest questions, requests, and concerns in a professional and timely manner.
• Process reservations, room assignments, and payment transactions accurately.
• Follow cash handling procedures and front office policies.
• Maintain brand, product, and service standards at the front desk and lobby.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones, manage emails, and respond to guest inquiries.
• Support loyalty programs and local marketing initiatives as directed.
• Maintain cleanliness and organization of the front desk and lobby area.
• Perform other duties as assigned.

Skills

Communication

Customer service

Multi-tasking

PMS experience

Reliability

Problem solving

Attention to detail

Professionalism

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels is seeking a Front Desk Agent in Bozeman, MT to provide top-tier guest service at check-in and check-out. You will process reservations, manage the front desk, answer inquiries, and assist with daily front office operations in a fast-paced hotel environment.

The ideal candidate brings hospitality experience, a service-first mindset, and basic computer skills with PMS familiarity. Evening, weekend, and holiday scheduling may apply as needed by operations.