Guest Experience Agent - Front Desk

Residence Inn Breckeridge; Breckenridge (CO); On-site; USD 24,000 - 34,000; Full time

Job summary

Peregrine Hospitality's Residence Inn Breckenridge is seeking a friendly front desk associate to greet guests, check them in, and handle payments with accuracy. You will upsell where appropriate, provide information on hotel facilities and local attractions, and assist with check-out while balancing the cash drawer.

A High School diploma or GED and 1 year of customer service experience are preferred, with flexible shifts.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Additional: Willing to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Customer service

Upselling

Cash handling

Cash drawer balancing

Communication

Computer skills

Team player

Local knowledge

Education

High School diploma or GED equivalence

Job description

Peregrine Hospitality's Residence Inn Breckenridge is seeking a friendly front desk associate to greet guests, check them in, and handle payments with accuracy. You will upsell where appropriate, provide information on hotel facilities and local attractions, and assist with check-out while balancing the cash drawer.

A High School diploma or GED and 1 year of customer service experience are preferred, with flexible shifts.