Front Desk Agent - Guest Services & Check-In

Moody Gardens; Galveston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Moody Gardens in Galveston, TX is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and provide accurate information on local attractions and hotel policies. This is a full-time, on-site position in the hotel division.

You will operate the front desk computer system, process payments, issue room keys, and assist guests with special requests while maintaining a courteous, professional demeanor at all times.

Qualifications

• Prior hospitality experience preferred.
• High school graduate.

Responsibilities

• Greet guests with a friendly welcome and register them.
• Provide information on outlet hours and local attractions.
• Complete registration in the computer system and confirm stay details.
• Assign rooms based on guest needs and code electronic keys.
• Process payments and verify credit/debit cards.
• Answer phone calls in clear, professional English.
• Close guest accounts at checkout and ensure guest satisfaction.

Skills

Customer service

Communication

English proficiency

Cash handling

Education

High school diploma

Tools

POS system

Job description

Moody Gardens in Galveston, TX is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and provide accurate information on local attractions and hotel policies. This is a full-time, on-site position in the hotel division.

You will operate the front desk computer system, process payments, issue room keys, and assist guests with special requests while maintaining a courteous, professional demeanor at all times.