Guest Services Front Desk Agent (Flexible Hours)

Five Rivers Hospitality Group; Hudson (CO); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Rivers Hospitality Group is seeking a front desk agent to warmly welcome guests, manage reservations, and ensure a smooth stay. You will handle check-ins/check-outs, process payments, and coordinate with housekeeping to ready rooms.

Ideal candidates have strong interpersonal and customer service skills, experience in hospitality, and familiarity with reservation systems and Microsoft Office. Flexible hours apply in a fast-paced hotel environment.

Qualifications

• Impeccable interpersonal and customer service skills are essential.
• Strong time management and organizational abilities are required.
• Experience in hospitality and guest service is preferred.
• Familiarity with reservation systems and Microsoft Office is expected.
• High school diploma or GED is required.

Responsibilities

• Manage room bookings in person, online, and by phone; handle inquiries and rewards programs.
• Welcome, register, check-in/check-out guests; collect and record payment details.
• Address guest complaints professionally and promptly.
• Maintain accurate guest account records and coordinate with housekeeping.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Hospitality experience

Education

High school diploma/GED

Tools

Microsoft Office

Reservation systems

Job description

Five Rivers Hospitality Group is seeking a front desk agent to warmly welcome guests, manage reservations, and ensure a smooth stay. You will handle check-ins/check-outs, process payments, and coordinate with housekeeping to ready rooms.

Ideal candidates have strong interpersonal and customer service skills, experience in hospitality, and familiarity with reservation systems and Microsoft Office. Flexible hours apply in a fast-paced hotel environment.