Guest Experience Specialist: Front Desk & Night Audit

Five Rivers Hospitality Group; Orem (UT); On-site; USD 42,981,000 - 45,847,000; Full time

Job summary

Five Rivers Hospitality Group in Utah is seeking a friendly Hotel Front Desk Agent to welcome guests, manage registrations, issue keys and room assignments, and address general inquiries to ensure a memorable stay.

The role requires strong communication, a solid work ethic, and dedication to guest satisfaction, with duties including check-in/out efficiency, handling inquiries, coordinating with housekeeping, and maintaining accurate guest records.

Qualifications

• Proficiency in Microsoft Office and reservation systems.
• High school diploma, GED, or equivalent.
• 1 year of hospitality front desk experience preferred.
• Strong time management, organizational, customer service, and interpersonal skills.

Responsibilities

• Night Auditor - Full-time; weekend availability.
• Greet and welcome guests warmly; manage registrations and room assignments.
• Handle check-in/check-out efficiently; maintain accurate guest records.
• Address guest inquiries and requests with clear information.
• Collaborate with housekeeping and maintenance for guest needs.
• Monitor lobby and report any suspicious activity.
• Record and balance daily transactions; perform nightly audits.

Skills

Microsoft Office

Reservation systems

Guest service

Education

High school diploma

Job description

Five Rivers Hospitality Group in Utah is seeking a friendly Hotel Front Desk Agent to welcome guests, manage registrations, issue keys and room assignments, and address general inquiries to ensure a memorable stay.

The role requires strong communication, a solid work ethic, and dedication to guest satisfaction, with duties including check-in/out efficiency, handling inquiries, coordinating with housekeeping, and maintaining accurate guest records.