Front Desk Agent-Marriott Tampa Westshore

Columbia Sussex; Tampa (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Marriott Tampa Westshore is seeking a Front Desk Agent to greet and register guests, provide prompt service, and close out accounts with Five Star Service Standards.

You will handle check-in/out, respond to inquiries, and share information on local attractions. Shifts vary 7am-3pm and 3pm-11pm; this on-site role requires hospitality passion and a welcoming personality.

Qualifications

• Experience in hospitality preferred but we are willing to work with the right person.
• Positive attitude and customer-centric mindset.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and check them in/out accurately.
• Provide local information and hours of operation to guests.
• Input and retrieve guest data in the property system.
• Handle guest inquiries, resolve issues, and escalate when needed.
• Maintain Five Star Service Standards during all interactions.
• Assist Front Desk Manager with other duties as assigned.

Skills

Customer service

Communication

Hospitality

Job description

Location: Tampa, FL

Job Id:2199

# of Openings:1

Job Position:

• Front Desk


• We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Marriott Tampa Westshore.


• This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.


• The shift time varies between 7am-3pm and 3pm-11pm.

The primary responsibilities for the Front Desk Agent include but are not limited to:

• Greet customers immediately with a friendly and sincere welcome.


• Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.


• Be an expert of the property and of the local area.


• Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.


• Promptly answer the telephone using positive and clear communication.


• Input messages into the computer and update Guest profiles.


• Retrieve messages and communicate the content to the guest.


• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.


• Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.


• Plan and implement detailed steps by using experienced judgment and discretion.


• Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.

Requirements:

• Experts must possess our core values to assist with realizing our mission of Honored Hospitality.


• Positive.


• Genuine.


• Caring.


• Open Minded.


• Experience in Hospitality preferred but we are willing to work with the right person.