Guest Services Front Desk Agent

Maine Course Hospitality Group; Pawtucket (RI); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive and respectful work环境

Job summary

Maine Course Hospitality Group in Pawtucket, Rhode Island, is seeking a Front Office Associate to warmly welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service during every stay.

You will process payments, coordinate with housekeeping, and provide guests with information about amenities and local attractions, while maintaining a clean, professional front desk and supporting smooth hotel operations.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally in guest interactions.
• Follow all company policies, procedures, and safety standards.

Skills

Guest service

Hospitality

Communication skills

Attention to detail

Multitasking

Professional appearance

Attendance reliability

Job description

Maine Course Hospitality Group in Pawtucket, Rhode Island, is seeking a Front Office Associate to warmly welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service during every stay.

You will process payments, coordinate with housekeeping, and provide guests with information about amenities and local attractions, while maintaining a clean, professional front desk and supporting smooth hotel operations.