Front Desk Guest Experience Specialist

Hampton Inn Pawtucket; Pawtucket (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Employee Discounts

Supportive Work Environment

Job summary

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins and check-outs with professional, courteous service.

You will support smooth front desk operations, answer calls, assist with room choices, and coordinate with housekeeping. The position offers competitive wages and full-time benefits, with opportunities to grow in a guest-focused environment. On-site role with a friendly team and a path to career growth.

Qualifications

• Prior front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Positive attitude and reliable attendance.
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed.

Responsibilities

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company sales and service standards
• Assist guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Review VIP arrivals, special requests, and ensure accurate guest notes
• Coordinate with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Skills

Guest service

Hospitality skills

Verbal/Written communication

Multitasking

Attention to detail

Professional appearance

Attendance reliability

Stand/walk for extended periods

Tools

PMS software

Job description

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins and check-outs with professional, courteous service.

You will support smooth front desk operations, answer calls, assist with room choices, and coordinate with housekeeping. The position offers competitive wages and full-time benefits, with opportunities to grow in a guest-focused environment. On-site role with a friendly team and a path to career growth.