Guest Services Front Desk Agent

Hanover Building Services, LLC; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hanover Building Services, LLC is seeking a Front Desk Agent to greet residents, visitors, and clients while maintaining a secure, welcoming environment. The role emphasizes professional service, clear communication, and attentiveness to safety and building operations.

Responsibilities include phone handling, visitor sign-in, package handling, and coordination with management. Flexibility to work evenings, weekends, and holidays may be required to ensure continuous desk coverage.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, concierge, or front desk roles preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Professional appearance and demeanor at all times.
• Ability to work flexible schedules, including evenings, weekends, and holidays if required.

Responsibilities

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Skills

Customer service

Front desk

Communication

Multitasking

Professional appearance

Flexible schedules

Education

High school diploma

Job description

Hanover Building Services, LLC is seeking a Front Desk Agent to greet residents, visitors, and clients while maintaining a secure, welcoming environment. The role emphasizes professional service, clear communication, and attentiveness to safety and building operations.

Responsibilities include phone handling, visitor sign-in, package handling, and coordination with management. Flexibility to work evenings, weekends, and holidays may be required to ensure continuous desk coverage.