Guest Services Front Desk Agent

Courtyard by Marriott Lenox Berkshires; Lenox (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Courtyard Lenox Berkshires in Lenox, MA is seeking a Front Office Agent to be the first point of contact for guests. You will manage check-ins/check-outs, cashiering duties, and respond to guest needs with prompt, personalized service.

This role requires guest-focused communication, cash handling accuracy, and a solid knowledge of local attractions. You will work with a collaborative team to uphold brand standards and ensure a positive guest experience.

Qualifications

• Front desk or guest services experience preferred.
• Ability to handle cash and payments accurately.
• Excellent communication and customer service skills.
• Strong knowledge of local attractions.

Responsibilities

• Greet and register guests at check-in.
• Process payments and balance cash drawer.
• Provide information on hotel facilities and local attractions.
• Handle guest complaints and resolve issues.
• Upsell marketing programs to boost revenue.
• Collaborate with team and follow security procedures.

Skills

Guest service

Cash handling

Multi-tasking

Communication

Team player

Job description

Courtyard Lenox Berkshires in Lenox, MA is seeking a Front Office Agent to be the first point of contact for guests. You will manage check-ins/check-outs, cashiering duties, and respond to guest needs with prompt, personalized service.

This role requires guest-focused communication, cash handling accuracy, and a solid knowledge of local attractions. You will work with a collaborative team to uphold brand standards and ensure a positive guest experience.