Hotel Customer Service Agent, NF-02.

Obsolete Site; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Job summary

Obsolete Site in Honolulu seeks a hotel customer service clerk to support a large property with 800+ rooms. You will perform front desk duties, PBX, reservations, activities, and basic security to ensure smooth guest experiences.

You will provide information on hotel services, local attractions, shows, and transportation; handle billing inquiries and assist guests with requests, luggage, transport, and special arrangements as needed.

Qualifications

• Progressively responsible work experience in the hospitality industry.
• Ability to provide good customer service with tact and diplomacy.
• Clear, concise, and grammatically correct communication.

Responsibilities

• Front desk duties including desk clerk, PBX, reservations and guest services.
• Provide information on hotel services, local area and shows.
• Resolve guest billing questions and concerns.
• Assist guests with transportation, luggage, and key issues.
• Process payments, receipts, and maintain cash/change fund.
• Provide emergency communication assistance when needed.

Skills

Customer service

Clear communication

Typing 30 wpm

Guest relations

Tools

OPERA system

Job description

Duties

Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A Qualified Candidate Must Possess The Following

Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• Possess knowledge and /or experience of the OPERA system.
• Ability to type 30wpm.

Education

This job does not have an education qualification requirement.

Additional information

Area Of Consideration

• This job is open to candidates who live in this commuting area (the Island of Oahu). If determined that area of consideration is to be expanded, all candidates will be considered. If you reside outside of the local commuting area, relocation costs will be at your expense.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility.

Additional Information

• Additional referrals from this announcement may occur for up to 90 days after the closing date.
• Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.