Guest Services Front Desk Agent

Moody Gardens, Inc. Resort and Attractions; Galveston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Moody Gardens, Inc. Resort and Attractions is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage guest information with accuracy. You will process payments and coordinate room assignments while delivering excellent service.

The role emphasizes professional communication in English, the ability to stand for long periods, and a customer-first mindset. On-site hotel operations in Galveston require weekend availability.

Qualifications

• Prior hospitality experience preferred.
• Must be able to stand and move around front desk for extended periods.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Greet guests with a friendly, genuine welcome and register them efficiently.
• Input and retrieve guest information, confirm details (guests, stay length, room rate).
• Process payments and close out accounts at check-out; respond to guest requests.
• Provide local information, outlet hours, attractions, and directions.
• Answer calls promptly with a clear, courteous voice and professional tone.

Skills

Customer service

Cash handling

Communication

English proficiency

Conflict resolution

Education

High school diploma or equivalent

Job description

Moody Gardens, Inc. Resort and Attractions is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage guest information with accuracy. You will process payments and coordinate room assignments while delivering excellent service.

The role emphasizes professional communication in English, the ability to stand for long periods, and a customer-first mindset. On-site hotel operations in Galveston require weekend availability.