Guest Services & Event Operations Specialist

BEST Crowd Management; Rio (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

BEST Crowd Management at UW-Madison is hiring for guest services roles at games, concerts and campus events. You will greet and guide guests, scan tickets, monitor entry points, and support crowd flow while following safety procedures.

You will receive training in guest services and event safety and join a close-knit team within the GardaWorld network, with opportunities to grow and develop in event operations.

Qualifications

• Strong customer service orientation.
• Clear communication and listening skills.
• Ability to work in a fast-paced environment and follow safety procedures.

Responsibilities

• Greet and guide guests at events.
• Scan tickets and monitor entry points.
• Support crowd flow and respond calmly to questions or minor issues.
• Report concerns to supervisors as needed.

Skills

Guest services

Communication

Teamwork

Job description

BEST Crowd Management at UW-Madison is hiring for guest services roles at games, concerts and campus events. You will greet and guide guests, scan tickets, monitor entry points, and support crowd flow while following safety procedures.

You will receive training in guest services and event safety and join a close-knit team within the GardaWorld network, with opportunities to grow and develop in event operations.