Guest Services & Communications Specialist

Montage International; Park City, Northern (UT, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Montage International is seeking a Guest Relations Agent for Pendry Park City to serve as the central point of contact for guests and colleagues. You will manage PBX calls, reservations, and In-Room Dining orders while supporting multiple hotel departments from a single communications hub.

Responsibilities include dispatching requests across Housekeeping, Engineering, Front Office, and F&B, ensuring timely completion and guest satisfaction.

Qualifications

• Experience in luxury hotel guest services or front desk roles.
• Strong communication and multitasking abilities.
• Comfortable coordinating with multiple departments to fulfill guest requests.

Responsibilities

• Serve as central contact for guest communications and service requests.
• Enter and track requests in the service management system and dispatch to departments.
• Assist with In-Room Dining orders and restaurant reservations as needed.

Skills

PBX Operator

Reservations

Concierge

Guest Services

Tools

PMS

Reservation Systems

In-Room Dining POS

Job description

Montage International is seeking a Guest Relations Agent for Pendry Park City to serve as the central point of contact for guests and colleagues. You will manage PBX calls, reservations, and In-Room Dining orders while supporting multiple hotel departments from a single communications hub.

Responsibilities include dispatching requests across Housekeeping, Engineering, Front Office, and F&B, ensuring timely completion and guest satisfaction.