Guest Experience Specialist

montage; Peapack-Gladstone (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

Healthcare benefits

401k retirement plan

Job summary

Montage International is seeking a Guest Service Agent at Pendry in New Jersey to deliver exceptional service, handle guest requests, and coordinate with hotel departments to ensure a seamless experience. You’ll greet guests and assist with check-in/out, reservations, transportation, and amenities.

Flexibility is required, including weekends and holidays. We value strong communication and hospitality, with benefits like healthcare, 401k, free meals, and hotel discounts.

Qualifications

• Ability to work a flexible schedule including weekends and holidays
• Basic communication skills
• Hotel experience is a plus

Responsibilities

• Provide excellent customer service and telephone etiquette
• Host and welcome guests
• Assist with check-in/out, reservations, transportation, and amenities
• Coordinate with department leaders to personalize the guest experience
• Maintain guest account records and assist with billing and invoicing
• Answer calls and support wake-up and concierge services

Skills

Customer service

Telephone etiquette

Hospitality mindset

Job description

Montage International is seeking a Guest Service Agent at Pendry in New Jersey to deliver exceptional service, handle guest requests, and coordinate with hotel departments to ensure a seamless experience. You’ll greet guests and assist with check-in/out, reservations, transportation, and amenities.

Flexibility is required, including weekends and holidays. We value strong communication and hospitality, with benefits like healthcare, 401k, free meals, and hotel discounts.