Guest Services Director | Private Club Growth & 5-Star Service

The Denver Athletic Club; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

PTO accrual after 90 days

401K

401K employer match

Medical insurance

Dental insurance

Vision insurance

Free shift meal

Free downtown parking

Job summary

The Denver Athletic Club in Denver, CO is seeking a full-time Guest Services Manager to lead the guest services team, ensure member needs are met, and address complaints. This exempt, salaried role requires strong leadership and hospitality experience in a private club environment.

You will help develop the annual budget, monitor operations, train staff, manage the reciprocal membership program, and implement strategies to boost growth and visibility while maintaining 5-star service.

Qualifications

• Minimum 1 year of management experience in a service or hospitality setting.
• Proven ability to lead, coach and inspire staff in a private club or similar environment.
• Strategic thinker with strong problem-solving and people skills.

Responsibilities

• Supervise the guest services team and address member needs and complaints.
• Assist in developing and monitoring the annual budget and operations.
• Train staff, manage reciprocal membership programs, and drive 5-star service.

Skills

Management

Leadership

Hospitality

Customer service

Job description

The Denver Athletic Club in Denver, CO is seeking a full-time Guest Services Manager to lead the guest services team, ensure member needs are met, and address complaints. This exempt, salaried role requires strong leadership and hospitality experience in a private club environment.

You will help develop the annual budget, monitor operations, train staff, manage the reciprocal membership program, and implement strategies to boost growth and visibility while maintaining 5-star service.