Guest Services Manager

The Denver Athletic Club; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

PTO accrual after 90 days

401K

401K employer match

Medical insurance

Dental insurance

Vision insurance

Free shift meal

Free downtown parking

Job summary

The Denver Athletic Club in Denver, CO is seeking a full-time Guest Services Manager to lead the guest services team, ensure member needs are met, and address complaints. This exempt, salaried role requires strong leadership and hospitality experience in a private club environment.

You will help develop the annual budget, monitor operations, train staff, manage the reciprocal membership program, and implement strategies to boost growth and visibility while maintaining 5-star service.

Qualifications

• Minimum 1 year of management experience in a service or hospitality setting.
• Proven ability to lead, coach and inspire staff in a private club or similar environment.
• Strategic thinker with strong problem-solving and people skills.

Responsibilities

• Supervise the guest services team and address member needs and complaints.
• Assist in developing and monitoring the annual budget and operations.
• Train staff, manage reciprocal membership programs, and drive 5-star service.

Skills

Management

Leadership

Hospitality

Customer service

Job description

The Denver Athletic Club is looking for a full-time Guest Services Manager to join the team!

WHAT is the job:

Guest Services Manager! You'll supervise the entire guest services team, ensure member needs are met and address their complaints, assist in the development of the annual budget and monitor budget operations, develop and implement strategies to guarantee the growth and visibility of the club, train guest service team members, manage the club's reciprocal membership program, ensure the 5-star service guests and members of the club have come to expect, and other duties assigned by the Clubhouse Director.

WHERE is the job:

1325 Glenarm Place in downtown Denver. The Denver Athletic Club is across the street from the Colorado Convention Center, 2 blocks from the 16th Street Mall and a 3-minute walk from Civic Center Park.

WHEN you would work:

This is an exempt, salaried position. You could be expected to work normal business hours, in addition to covering shifts at the front desk as needed. The club is open 365 days a year, 24 hours a day.

WHO we are looking for:

The ideal candidate must have at least one year of management experience with a proven ability to lead, coach and inspire staff. They should be a sold strategic thinker with complex, problem-solving ability. The manager must be dependable, people-oriented, flexible, and detail-oriented. Prior experience in a hospitality industry is required. Prior experience working in a private club is not required but is ideal for this role.

WHY you want the job:

Working at the Denver Athletic Club can be a life-changing experience for the right candidate. Benefits for full-time employees are generous: paid holidays, PTO accrual after 90 days, 401K and 401K employer match, medical, dental and vision insurance, and a free shift meal are just a few of the benefits offered. You'll also be a part of a great team with years of experience. This position offers free downtown parking.

• paid holidays
• PTO accrual after 90 days
• 401K
• 401K employer match
• medical
• dental and vision insurance
• a free shift meal
• free downtown parking

The Denver Athletic Club is an equal opportunity employer.

Candidates must pass a pre-employment drug test to be eligible for work.