Director of Guest Experience & Hospitality

Pocketbook Agency; Cody (WY); On-site; USD 60,000 - 80,000; Full time

Job summary

A premier hospitality company in Cody, WY, is looking for a General Manager to oversee club operations and ensure exceptional member experiences. The ideal candidate should have 5–10 years of leadership experience in private clubs or luxury hospitality, with strong financial skills and the ability to foster teamwork in a dynamic environment. This full-time position requires flexible availability, including weekends and holidays, and offers a competitive salary package based on experience.

Qualifications

• 5–10+ years of leadership experience in private clubs, hotels, or hospitality.
• Proven ability to oversee operations with a service-driven approach.
• Strong financial skills including budgeting and forecasting.

Responsibilities

• Provide daily oversight for all club operations including dining and events.
• Develop operational policies and service standards reflecting the club’s culture.
• Recruit, train, and manage a high-performing team.

Skills

Leadership

Financial acumen

Interpersonal skills

Team management

Problem-solving

Job description

We are seeking a dynamic, service-driven General Manager to oversee all daily operations and ensure the club runs with excellence, efficiency, and authentic hospitality. The General Manager is the strategic and operational leader responsible for the overall performance of the club. This individual will oversee staff management, hospitality operations, financial performance, member services, events, facilities, and long-term planning. The GM fosters a culture of high-touch service, strong communication, and continuous improvement, ensuring every member and guest receives an exceptional, personalized experience.

Responsibilities:

• Provide hands‑on leadership and daily oversight for all club operations, including dining, events, front‑of‑house, facilities, member services, and recreation areas
• Develop and implement operational policies, procedures, and service standards that reflect the club’s brand and culture
• Serve as the primary point of contact for membership inquiries, member relations, and issue resolution
• Work closely with ownership/board leadership to align on strategic goals, budgeting, and long‑term planning
• Recruit, train, schedule, and manage a high‑performing team across all departments
• Foster a positive, professional, and collaborative work environment rooted in exceptional service
• Ensure compliance with all employment laws, safety protocols, and operational standards
• Oversee day‑to‑day member interactions, ensuring warm, responsive, and consistent service
• Work with Executive Chef to manage food & beverage operations in partnership with culinary leadership, ensuring quality, presentation, and service standards are maintained
• Develop and execute seasonal programming, special events, and member activities that enhance community engagement
• Address member feedback promptly and professionally, maintaining a high retention rate and an elevated member experience
• Manage operating budgets, monthly financial reporting, forecasting, and cost controls
• Maintain property standards, ensuring that all spaces are safe, clean, well‑maintained, and reflective of the club’s aesthetic
• Oversee maintenance schedules, capital projects, and service contractors
• Ensure the club remains compliant with health, safety, liquor, and regulatory requirements

Requirements:

• 5–10+ years of leadership experience in private clubs, boutique hotels, luxury hospitality, ranch/resort operations, or similar environments
• Proven ability to oversee multi‑department operations with a hands‑on, service‑driven approach
• Strong financial acumen, including budgeting, forecasting, and cost control
• Exceptional interpersonal and communication skills; able to build relationships with a diverse membership community
• Experience hiring, training, and managing teams in high‑touch service settings
• Creative, solutions‑oriented thinker comfortable working in a dynamic and entrepreneurial environment
• Familiarity with mountain/western hospitality, ranch environments, or rural luxury settings preferred but not required

Schedule

Full‑time, on‑site role with a flexible schedule. Weekend, holiday, and evening availability is expected as part of leading hospitality operations.

Compensation

Competitive salary package depending upon experience.

Location

Cody, WY

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Food and Beverage Services