Guest Services Director: Lead Hospitality & Operations

Sheraton Hotels & Resorts; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

401(k) plan

Stock purchase plan

Property discounts

Commuter benefits

Employee assistance plan

Childcare discounts

Job summary

Sheraton Hotels & Resorts in Seattle seeks a property Manager on Duty to oversee all operations, ensuring top hospitality and service. You will represent property management in guest or property issues and guide front desk flow in the lobby.

As Guest Relations Manager, you will track service issues and supervise concierge/bell staff as applicable; ensure standard compliance and energy conservation during tours. This role offers full-time hours and a comprehensive benefits package.

Qualifications

• High school diploma or GED and at least 2 years in guest services/front desk.
• Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, or related major; no work experience required.

Responsibilities

• Lead and supervise guest services teams; manage day-to-day operations.
• Ensure quality service, address complaints, and resolve conflicts.
• Maintain guest satisfaction, coach staff, and ensure proper attire and nametags.
• Provide exceptional customer service and monitor lobby flow.

Skills

Interpersonal & communication skills

Leadership

Guest relations

Conflict resolution

Operational management

Education

High school diploma or GED; 2 years experience in guest services/front desk

2-year degree in Hotel/Restaurant Management or related major; no work experience required

Tools

Guest response tracking system

Job description

Sheraton Hotels & Resorts in Seattle seeks a property Manager on Duty to oversee all operations, ensuring top hospitality and service. You will represent property management in guest or property issues and guide front desk flow in the lobby.

As Guest Relations Manager, you will track service issues and supervise concierge/bell staff as applicable; ensure standard compliance and energy conservation during tours. This role offers full-time hours and a comprehensive benefits package.