Guest Services Director

Complete-Care-At-Corsica-Hills; Centreville (MD); On-site; USD 65,000 - 100,000; Full time

Job summary

Complete Care at Corsica Hills in Centreville, MD is hiring a Guest Services Director to lead admissions and resident services in the evenings. This full-time, supervisory position requires coordinating with nursing, dietary, activities, and social services to ensure a smooth transition for new residents and their families.

The role emphasizes resident-centered care, excellent communication, and the ability to chart and respond to needs while maintaining compliance and quality standards.

Qualifications

• Minimum one year experience in a customer service position.
• Experience in working with vulnerable adult population or equivalent is desirable.
• Must be able to pass a background test.

Responsibilities

• Work closely with Admissions, nursing, dietary, activities, and Social Services to assist in transition of new residents and families.
• Chart and document required care and/or socialization; respond to call lights and residents' needs within scope.
• Communicate with Nurses and Aides regarding residents' needs (medication requests, toileting, dietary needs, etc.).
• Participate in resident individual and group activities.
• Complete other duties as requested by the Administrator and/or Director of Nursing.

Skills

Customer service

Team leadership

Communication skills

Computer knowledge

Education

High school diploma or equivalent

Job description

Guest Services Director

• Full Time

• Evening Shift

• Supervisory Experience Required

• 12 Weekends Per Year Required

• No On-Call!

Complete Care at Corsica Hills is a pillar in the community of Centreville, MD.We approach every day with one goal:To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us?

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.

• We are committed to your growth and success.

• Come join employees who have become family!

• Work today, get paid today!

Now Hiring: Guest Services Director- A resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.

Responsibilities:

• Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.

• Chart Document any applicable required care and/or socialization, answer call lights and handle residents’ needs as appropriate within their scope of abilities.

• Communicate appropriately with Nurses and Aides regarding resident’s needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).

• Participate in resident individual and group activities.

• Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications:

• Ability to work independently or part of a group.

• Computer knowledge.

• One year experience in a customer service position.

• Experience in working with vulnerable adult population or equivalent.

• Specialized training or experience in geriatric care or gerontology is desirable.

• Must have High school Diploma or equivalent and be able to pass a background test.

Complete Care at Corsica Hills is an equal opportunity employer.

Now Hiring: Guest Services Director

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10.23.25