Guest Services Director

Complete Care - MidAtlantic; Centreville (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional healthcare provider located in Maryland is seeking a Guest Services Director to assist in the transition of new residents and manage their needs efficiently. Candidates should have customer service experience and enjoy working with vulnerable populations. This full-time position requires supervisory skills, dedication, and a high school diploma. Join us to foster a caring environment where employees thrive and support each other in delivering exceptional healthcare.

Qualifications

• Experience working with a vulnerable adult population is desirable.
• One year of experience in a customer service position is required.
• Specialized training in geriatric care or gerontology is a plus.

Responsibilities

• Assist in transitioning new residents and their families.
• Chart document required care and handle residents’ needs.
• Communicate with nursing staff about residents’ needs.
• Participate in resident activities as required.

Skills

Customer service skills

Ability to work independently

Computer knowledge

Education

High school diploma or equivalent

Job description

Guest Services Director

Apply to the Guest Services Director role at Complete Care - MidAtlantic

• Full Time
• Evening Shift
• Supervisory Experience Required
• 12 Weekends Per Year Required
• No On-Call

Complete Care at Corsica Hills is a pillar in the community of Baltimore, MD. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
• We are committed to your growth and success.
• Come join employees who have become family!
• Work today, get paid today!

Responsibilities

• Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.
• Chart Document any applicable required care and/or socialization, answer call lights and handle residents’ needs as appropriate within their scope of abilities.
• Communicate appropriately with Nurses and Aides regarding resident’s needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
• Participate in resident individual and group activities.
• Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications

• Ability to work independently or part of a group.
• Computer knowledge.
• One year experience in a customer service position.
• Experience in working with vulnerable adult population or equivalent.
• Specialized training or experience in geriatric care or gerontology is desirable.
• Must have High school Deploma or equivalent, and be able to pass a background test.

Complete Care at Corsica Hills is an equal opportunity employer.

10.23.25