Guest Services Director

Complete Care, Inc.; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for career growth

Compassionate work environment

Same-day pay

Job summary

Complete Care, Inc. in Baltimore, MD is seeking a Guest Services Director who will focus on ensuring the needs of residents are met through various customer-focused tasks. This full-time position offers the chance to join a caring and compassionate team.

The ideal candidate will have a high school diploma, experience in customer service, and a strong ability to work independently as well as in a team. This role is vital in assisting new residents and their families during their transition into the facility.

Qualifications

• Ability to work in a team and independently.
• One year experience in customer service.
• Experience in geriatric care is desirable.

Responsibilities

• Assist in the transition of new residents and their families.
• Chart and document required care and socialization.
• Communicate appropriately with Nurses and Aides.
• Participate in resident individual and group activities.
• Complete other duties as requested.

Skills

Customer service skills

Computer knowledge

Ability to work independently

Experience with vulnerable adult population

Education

High school diploma or equivalent

Job description

Guest Services Director

• Full Time
• Day Shift
• No On-Call Requirements

Complete Care at Heritage - We approach every day with one goal:To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us?

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
• We are committed to your growth and success.
• Come join employees who have become family!
• Work today, get paid today!

Now Hiring: Guest Services Director - A resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.

Responsibilities:

• Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.
• Chart Document any applicable required care and/or socialization, answer call lights and handle residents’ needs as appropriate within their scope of abilities.
• Communicate appropriately with Nurses and Aides regarding resident’s needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
• Participate in resident individual and group activities.
• Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications:

• Ability to work independently or part of a group.
• Computer knowledge.
• One year experience in a customer service position.
• Experience in working with vulnerable adult population or equivalent.
• Specialized training or experience in geriatric care or gerontology is desirable.
• Must have High school Diploma or equivalent and be able to pass a background test.

Complete Care at Corsica Hills is an equal opportunity employer.