Guest Services Coordinator

HomeServices of America; Rehoboth Beach (DE); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental insurance

Vision insurance

Life insurance

Paid vacation

401(k) with employer match

Flexible Spending Account

Employee Assistance Program

Job summary

HomeServices of America is seeking a Guest Services Coordinator in the Delaware area to manage reservations, show properties, and coordinate maintenance and cleaning for owners’ properties.

The role requires strong verbal and written communication, ability to work independently, and weekend availability during summer. A real estate license in the jurisdiction is required to perform leasing and compliance tasks.

Qualifications

• High School diploma or equivalent; training/experience acceptable.
• Previous rental coordinator or property manager experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and maintain a flexible schedule.
• Weekend work required during summer season.
• Real estate license in the applicable jurisdiction is required.
• Must meet Continuing Education requirements as specified by the Real Estate Commission.
• Membership in National, State, and Local Realtor associations preferred.

Responsibilities

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects properties before accepting reservations and advises owner on improvements before offering property for rent; maintains maintenance and cleaning records.
• Checks tenants in/out; posts funds to owner accounts and disburses funds; communicates accounting details as required.
• Approves seasonal and year-round tenants after reference checks.
• Corresponds with owners about vacancies, new tenants, inspections, market rents, maintenance, and monthly statements; documents all correspondence.
• Responds to calls from new accounts, meets with owners to present services; prepares listing agreements and provides a signed copy of the rental agreement.

Skills

Verbal communication

Written communication

Independent work

Flexible schedule

Weekend availability

Education

High School diploma or equivalent

Real Estate License (required in jurisdiction)

Job description

The Guest Services Coordinator accepts rental reservations, maintains existing rental reservations, checks tenants in and out of properties, and coordinates maintenance and cleaning services.

Essential Responsibilities

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects all properties before accepting reservations and advises owner as to necessary improvements before offering property to rent to general public. Maintains accurate maintenance and cleaning records and posts accounts accordingly.
• Checks tenants into and out of properties before any move-out deposits are returned. Posts funds to owners’ accounts and deposits funds accordingly advising appropriate parties, in writing, of any move-out debris in accordance with procedure. Directs all disbursements and accounting information to the Guest Services Accounting Coordinator, along with collected funds as required.
• Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking.
• Corresponds with owners, verbally or in writing, regarding vacancies, new tenants, inspections, results, market- rent values, maintenance, cleaning and monthly statements answering all owners’ written correspondence within a specified timeframe. Documents all verbal correspondence and maintains records of written correspondence.
• Responds to calls from new accounts, meets with owners for initial presentation of Long & Foster Guest Services Division services. Prepares listing agreements and provides owner with executed copy of rental agreement.

Qualifications

High School diploma or equivalent combination of training and experience, previous experience as a rental coordinator or property manager, excellent verbal and written communication skills, ability to work independently and maintain flexible schedule. Weekend work required during summer season. Real estate license in jurisdiction in which incumbent will be working required. Must meet Continuing Education requirements as specified by the Real Estate Commission. Must be a member of the National, State, and Local Association of Realtors.

Wage:

$21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits:

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer